We currently ship to all 50 U.S. states and anywhere else in the world. Please note that shipping times may vary.

United States: 5 -18 business days
United Kingdom: 3 - 15 business days
Canada: 3 - 20 business days
Australia: 10 - 18 business days
Europe: 3 - 18 business days
Hong Kong: 3 - 7 business days
Other: 10 - 19 business days

*Shipping times are delayed due to the COVID-19 pandemic. Shipping couriers are currently operating at a reduced capacity.

Fulfilment Times

It takes our Fulfilment Team 1-4 business days to process orders and prepare them for our shipping carrier. 

Tracking

Once your order has been shipped, you will receive a shipping confirmation email. If you'd like to track your order, follow the steps outlined in this email.

Please email us at womensplaybook@gmail.com and we will get back to you as soon as we can.

Yes, we do. We offer substantial discounts to our retail customers, with a minimum order requirement. Please email our support team, womensplaybook@gmail.com to discuss further.

United States: 5 -18 business days
United Kingdom: 3 - 15 business days
Canada: 3 - 20 business days
Australia: 10 - 18 business days
Europe: 3 - 18 business days
Hong Kong: 3 - 7 business days
Other: 10 - 19 business days

*Shipping times are currently delayed due to the COVID-19 pandemic. Shipping couriers are currently operating at a reduced capacity.

Here at The Women's Playbook, we work as hard as we can to keep our virtual shelves fully-stocked, but sometimes we do sell out of a popular item. If it is sold out for an extended period of time, an anticipated restock date will be listed on the product's page.

We encourage you to join our mailing list so that you may be notified when product is restocked as well as notifying you of new styles.

If you have made a mistake in your shipping address please email womensplaybook@gmail.com within 12 hours of placing your order. Please make the subject line 'Change of Address' and provide your full name, order number and corrected shipping address.

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email womensplaybook@gmail.com to ensure that you provided us with the correct email during checkout. 

We are currently offering a 7-day risk free return policy, after the delivery of your order if the product is faulty or not what you ordered. If this is the case, please contact us first at womensplaybook@gmail.com to let us know whether you would like to return or exchange your products. We can then provide you with further details.

Use this text to answer questions in as much detail as possible for your customers.

Within 12 hours of ordering, you can cancel your order by emailing us at womensplaybook@gmail.com Please include the subject heading Cancel my order. Each order remains in a processing state for 12 hours until it is transmitted to our operational facility for immediate fulfilment.

Firstly please make sure that it has been at-least 24 hours since the tracking information said 'Delivered'.

If it still hasn't arrived either your package has been stolen, you have given the wrong address or the shipping carrier has made a mistake. Unfortunately, we do not offer refunds or free reshipment for these orders. We get a lot of people trying to scam us by telling us the product hasn't arrived when it has. So we do not offer refunds for this reason.